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Privacy Policy - Filmatic

Privacy Policy

Welcome to Filmatic. We are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy explains what information we collect, how we use it, and your rights regarding your data. By using our service, you agree to the collection and use of information in accordance with this policy.

Last Updated: January 2, 2025

1. Data Collection

We collect various types of information to provide and improve our services. This includes personal information, uploaded content, and usage data.

1.1 Personal Information

We collect personal information to identify and communicate with you, and to process your subscriptions.

  • Name: Used for account identification and personalisation.
  • Email Address: Used for account access, communication, and notifications.
  • Payment Information: Processed by third-party payment processors (e.g., credit card details) for subscription billing. We do not store your payment information.
  • Profile Information for Crew and Cast Members: Including contact information, social links (YouTube, Twitter, Instagram), biography, avatar, and thumbnail images.

Information for Crew and Cast members is collected only if you claim a profile and choose to provide it. A profile will be automatically generated for you when you are added to a film, but claiming it is optional.

1.2 Uploaded Content

Users can optionally upload content related to their films to enhance their profiles and share with the community. This includes:

  • Films: Video files and metadata.
  • Images: Associated with films or profiles.
  • Information: Film details, descriptions, genres, release dates, equipment, etc.
  • Cast and Crew Lists: Names and roles of individuals involved in the film production.

1.3 Usage Data

We automatically collect data about your device and usage of our service to enhance performance and user experience. Collecting this data allows us to perform analytics on our site to understand what content is working to provide you with the best possible user experience.

  • IP Address: For security and localisation purposes.
  • Browser Type and Version: To ensure compatibility and optimise performance.
  • Device Information: Including type, operating system, and unique device identifiers.
  • Usage Patterns: Such as pages viewed, features used, time spent on the site, and interaction data.

2. Data Usage

We use the collected information to operate and improve Filmatic, personalise your experience, communicate with you, and ensure legal compliance.

2.1 Service Provision

We use your personal information to:

  • Register and manage your account.
  • Process subscription payments.
  • Provide access to our content library.
  • Allow users to upload and manage their film content.

2.2 Personalisation

We use your data to tailor our services to your preferences and viewing habits.

  • Recommend films and content based on your viewing history and preferences.
  • Customise the user interface and experience.

2.3 Communications

We use your contact information, such as your email, to keep you informed and provide support.

  • Send you updates and notifications about our service.
  • Respond to your inquiries and support requests.
  • Send promotional materials if you have opted in to receive them.

2.4 Legal Compliance

We use your data to comply with legal requirements and protect our platform. This includes requests such as:

  • Responding to lawful requests from public authorities.
  • Preventing and addressing fraud, security breaches, and other prohibited activities.

3. Data Sharing

We share your data with trusted third-party services to operate our platform and comply with legal obligations.

3.1 Third-Party Services

We share your data with third-party services that help us operate our service, including:

These third parties are obligated to protect your information and use it only for the purposes we specify. For further information on the Privacy Policies of these platforms, click the links above.

3.2 Legal Requirements

We may disclose your data to comply with legal obligations and protect our rights. This includes:

  • Court orders or subpoenas.
  • Legal processes or government requests.
  • Situations where disclosure is necessary to protect our rights, your safety, or the safety of others.

4. Data Security

We implement appropriate technical and organisational measures to protect your data against unauthorised access, alteration, disclosure, or destruction. These measures include:

  • Encryption: Using SSL/TLS for data transmission.
  • Access Controls: Restricting access to personal information to authorised personnel only.
  • Data Anonymisation: Anonymising or pseudonymising data where possible.

5. User Rights

You have rights regarding your personal information, including access, correction, deletion, objection, restriction, and data portability.

5.1 Access and Correction

You have the right to access and correct your personal information. You can do this by:

5.2 Deletion

You can request the deletion of your personal data by contacting us. We will comply with your request unless we need to retain the data to comply with legal obligations or for legitimate business purposes.

5.3 Objection and Restriction

You have the right to object to or restrict certain processing activities related to your personal information. This means you can:

  • Object to Specific Data Processing: If you do not agree with how we are using your data, for example, for direct marketing purposes or profiling, you can ask us to stop processing your data for these purposes.
  • Restrict Data Processing: If you believe that the data we hold about you is incorrect or you have other concerns about how we are processing your data, you can request that we restrict the processing of your data. This means we will continue to store your data but will not use it until the issue is resolved.

To exercise these rights, please contact us at [email protected]. We will review your request and respond accordingly, ensuring that your concerns are addressed in compliance with applicable data protection laws.

5.4 Data Portability

You have the right to request a copy of your personal data in a structured, commonly used, and machine-readable format. This makes it easier for you to move, copy, or transfer your data.

To exercise this right, please contact us at [email protected]. We will process your request and provide the data in a timely manner, ensuring it is in a suitable format for transfer.

6. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting, or reporting requirements. Specifically:

  • Account Information: Retained for the duration of your account's active status.
  • Uploaded Content: Retained as long as you choose to keep it on our platform.
  • Transaction Records: Retained for audit and compliance purposes.

7. International Data Transfers

Your data may be transferred to and processed in countries outside of your own, including the United States. We ensure that appropriate safeguards are in place to protect your data in these transfers, such as:

  • Standard Contractual Clauses: Approved by the European Commission.
  • Privacy Shield Framework: For transfers to the United States (if applicable).

8. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on Filmatic. These technologies help us:

  • Authenticate Users: Ensuring you stay logged in.
  • Remember Preferences: Customising the site to your preferences.
  • Analyse Usage: Understanding how users interact with our service.

You can manage your cookie preferences through your browser settings. However, disabling cookies may affect the functionality of our service. For further information, please read our Cookies Policy.

9. Children's Privacy

Filmatic is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we learn that we have collected such information, we will delete it promptly. Parents or guardians who believe that their child has provided us with personal information can contact us to request its deletion.

10. Copyright Claims

We respect the intellectual property rights of others and expect our users to do the same. If you believe that your work has been copied in a way that constitutes copyright infringement, please provide us with the following information:

  • A description of the copyrighted work that you claim has been infringed.
  • A description of where the material that you claim is infringing is located on the site.
  • Your address, telephone number, and email address.
  • A statement by you that you have a good faith belief that the disputed use is not authorised by the copyright owner, its agent, or the law.
  • A statement by you, made under penalty of perjury, that the information in your notice is accurate and that you are the copyright owner or authorised to act on the copyright owner's behalf.
  • Your electronic or physical signature.

Please send your notice of copyright infringement to: [email protected]

11. Consent

By using Filmatic or submitting a film, you consent to the terms of this Privacy Policy and our Terms of Service. This includes consenting to the collection, use, and sharing of your information as described in this policy. By using Filmatic, you also agree to our Terms of Service.

12. Changes to the Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any changes by:

  • Posting the new policy on our website.
  • Providing a prominent notice on our platform.
  • Sending an email notification if the changes are significant.

13. Contact Information

If you have any questions or requests regarding your privacy, please contact us at [email protected]